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FAQ

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If I should have questions regarding my bill, who do I call?

All bills issued by the Town of Blind River, are to be paid to the Town of Blind River and any inquiries are to be made directly to the Town of Blind River.

Town of Blind River
11 Hudson St
Box 640
Blind River
Ontario P0R 1B0
Phone: 705-356-2251
Fax: 705-356-7343

Winter Office Hours: Monday - Friday, 8:30 a.m. - 4:30 p.m.
Summer Office Hours: Monday - Friday, 8:00 a.m. - 4:00 p.m.

How often will I receive a Water / Wastewater Bill?

The Town of Blind River will continue the current practice of billing all customers on a quarterly basis. When you receive your first bill from the Town of Blind River you will then consistently receive a water bill approximately every 90 days.

How do I set up a Water Wastewater Billing Account with the Town of Blind River?

If you need to set up a new water account, or change your current account please contact the Town of Blind River Water Billing. 

Mailing Address:
Town of Blind River
Attn: Water Department
11 Hudson St.
Box 640
Blind River
Ontario P0R 1B0
Phone: 705-356-2251
Fax: 705-356-7343

How can I pay my Town of Blind River Water/ Wastewater Bill?

Customers can pay their Water / Wastewater Bills using any of the following options:

  • Payments through your bank by phone or online-banking
  • Pre-authorized payment plans
  • Payment in person at Town Hall Water Department by cash, cheque or debit
  • Payments by mail sent to:

    Town of Blind River
    Attn: Water Department
    11 Hudson St.
    Box 670
    Blind River
    Ontario P0R 1B0

If you wish to change your banking information, or do not wish to be on a pre-authorized payment plan for your Water Bill, please contact the Town of Blind River Billing Branch:

Phone: 705-356-2251
Fax: 705-356-7343

Where can I find more information on the new Water / Wastewater Billing services?

If you would like to speak to someone directly regarding the Water Billing Services, please call the Water / Wastewater Billing Branch directly at 705-356-2251 ext. 201.

Who do I call if there are problems with my water meter?

As is the current procedure, any problems that occur with your water meter, you should call the Town of Blind River Water Branch to schedule an appointment to have the meter inspected and repaired if necessary. To contact the Water Customer Services Branch you may call 705-356-2251 ext. 201, Monday to Friday.

My bill is considerably higher, what is the cause of this?

High bills are usually the result of:

  • Malfunctioning toilets (consistently running/ not shutting off; water level is set too high).
  • Leaky faucets
  • Malfunctioning automatic trap fillers
  • A change within the household such as new tenants, more people or visitors
  • New appliances such as a water-cooled air conditioner, dishwasher, hot water tank, heating system or lawn sprinkler system

All Water passing through the meter shall be charged for whether used or wasted.
Leaks cost you money:

  • 1/16" A continuous leak creating a stream of water this size would waste 93 m³ of water.
  • 1/8" A continuous leak creating a stream of water this size would waste 372 m³ of water.
  • 1/4" A continuous leak creating a stream of water this size would waste 1491 m³ of water.
  • If you are aware of any type of water leak in your house you should repair it immediately because it could save you money.

I'm moving, what do I do?

When its property you own

The sellers' or purchasers' lawyer must apply for a Water Arrears Certificate, which is a statement of outstanding charges at the time last quarter. The City will obtain a final reading on the closing date. A final bill is then sent to the seller at the service address unless the seller requests that the final bill be sent elsewhere.